Ts&Cs, general information

The guest acknowledge joint and several liability for all services rendered until full settlement of bills.
Guests will be held responsible for any loss or damage to the rooms caused by themselves, their friends or any person for whom they are responsible.
Hotel Management is not responsible for your personal belongings and valuables like money, jewellery or any other valuables left by guests in the rooms. The same applies for cars on the grounds of Andresna House.
As guest, I acknowledge that I am personally liable for the payment of all charges incurred by me during my stay; regardless of charge instructions.

Payment

Your booking requires full prepayment at time of booking. Our online booking engine uses PayPal as paying method. The PayPal checkout lets you proceed either with your PayPal account, or, if you don‘t have one, you can use your credit or debit card. If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details confirmed by Andresna House. Any additional charges due to Andresna House for services provided shall be paid by the Client on presentation of an invoice.

Cancellation and „No Show“ policy

Due to our intimate size, any cancellations affect us significantly. Cancellations or changes must be made in writing (via email) up to 14 days prior to 12.00pm of due arrival date. Consequently, we adhere to a strict cancellation policy. Cancellations received within 13 days of arrival will be charged 100% of the booking arrangement. The same cancellation will also apply in the case of the booking arrangement been shortened or the guest does not show up. We recommend the purchase of Travel Insurance. For groups of multiple room bookings, different cancellation policies may apply if there was special arrangements agreed at time of booking.

Room availability

Specific rooms cannot always be guaranteed. Reserved rooms are available to the guest from 4pm on the arrival date.
Rooms must be vacated no later than 11am on the day of departure. Additional charges will be applied to the guest account for later departures.

Children

We welcome children of all ages when the house is reserved by one group for exclusive use. For dinner reservations at the same time with other guests in the dining room, we welcome children over the age of 9 years. As we don’t have rates for children, the general guest rate applies.

Dogs

A one time fee of €20.00 per dog every three days period or part thereof applies. Access is restricted to the great outdoors and your accommodation. On the grounds of Andresna House, dogs must be kept on the lead at all time. It is also required to clean up after your dog. To respect our guests who do not travel with pets, dogs are not allowed in the public rooms or dining room. Some dogs do get lonely and upset in new surroundings so we ask that they are not left unattended in your room during the day. We ask for bringing your dog in good general condition and reasonable groomed. If your dog does not behave at all or is in bad or questionable condition, we reserve the right to refuse access to our property.
When bringing your dog with you to Andresna House please ensure to bring along evidence of up to date vaccinations. Kennel cough vaccinations are a must. You should also bring along your own feed and dog bedding. Packing tip: bring a longer than average lead for walks in the countryside.

Contacting Us

If there is anything in our Terms & Conditions that you don’t understand, please do not hesitate to ask us using the contact details below respectively on the side bar of this page.